1. Terms and Conditions of Sale - JEEL Skincare
2. Last updated: 11. Nov. 2026. 
3. Welcome to JEEL. These Terms and Conditions of Sale (the "Terms") govern any order placed through jeelskin.com (the "Site"). By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
4. This is a binding agreement between you and Spanish Oak, S.L., a company registered in Spain ("JEEL," "we," "us," "our"), with the following details:

Registered name	Spanish Oak, S.L.
Tax ID (CIF)	ESB93480176
Registered address	Miguel Sel Gomez De La Cruz 24. Malaga 29018, SPAIN
Contact email	hola@jeelskincare.com

If you do not agree with these Terms, please do not place an order.

1. Orders and Contract Formation

Placing an order on the Site is an offer to purchase. The contract between you and JEEL is only formed once we send you an order confirmation email. Until then, we may decline or cancel an order for any legitimate reason (e.g. stock unavailability, pricing error, suspected fraud) - in which case any payment taken will be refunded in full.

An automatic acknowledgement email confirming we've received your order does not, by itself, constitute acceptance.

2. Product Information

We make reasonable efforts to ensure product descriptions, images, ingredients, and pricing on the Site are accurate. Minor variations in product color or packaging may occur. If we discover a material error in a product listing after you've ordered, we will contact you before dispatch and give you the option to confirm or cancel.

3. Pricing and Payment

1. • All prices are displayed in Euros (€) and include applicable VAT unless stated otherwise.
   • The price charged is the price shown at checkout at the time you place your order.
   • If a pricing error is identified before dispatch, we will notify you and offer the option to proceed at the correct price or cancel with a full refund.
   • Payment is processed securely through [payment provider name]. We do not store your full card details.
   • You confirm that any payment method you use is your own or that you are authorized to use it.

4. Shipping and Delivery

1. • Delivery timeframes shown on the Site (e.g. "5–7 business days") are estimates, not guarantees.
   • Risk of loss and title to products pass to you upon delivery.
   • If you are ordering from outside the EU, you are responsible for any applicable import duties, taxes, or customs charges.

5. Your Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer in the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

To exercise this right, contact us at hola@jeelskincare.com with your order number before the 14-day period expires. We will provide instructions for returning the product.

Conditions:

1. • Products must be unused, unopened, and in their original packaging where possible, for hygiene reasons (this applies to cosmetic products in particular, in line with Spanish/EU consumer regulations on sealed goods).
   • You are responsible for return shipping costs unless the product is faulty or was sent in error.
   • Once we receive and inspect the returned item, we will issue a refund to your original payment method within 14 days.

This right of withdrawal is separate from, and in addition to, our Returns Policy below and any statutory legal warranty.

6. Returns Policy (Beyond the 14-Day Withdrawal Period)

We also offer a 30-day return policy as a goodwill commitment:

1. • Items must be unused, in original packaging, with proof of purchase.
   • Refunds are processed within 5–7 business days of us receiving the returned item.

This is in addition to, and does not replace, your legal rights described in Sections 5 and 7.

7. Legal Warranty (Consumer Guarantee)

Under Spanish law (Real Decreto Legislativo 1/2007 and its amendments transposing EU Directive 2019/771), products sold to consumers carry a legal guarantee of conformity for 3 years from delivery. If a product is faulty or not as described, you are entitled to repair, replacement, price reduction, or termination of the contract, depending on the circumstances - free of charge. This is a statutory right and exists independently of any policy stated on this Site.

For cosmetic products, this guarantee applies to defects present at the time of delivery and does not extend the product's use beyond its printed expiration date or period-after-opening (PAO) symbol.

8. Intellectual Property

All content on the Site - including the JEEL name, logo, product names, packaging design, photography, and text - is the property of Spanish Oak, S.L. or its licensors and is protected under applicable intellectual property law. Nothing in these Terms grants you any license to use our intellectual property except to browse and purchase on the Site in the ordinary course.

9. Liability

Nothing in these Terms limits or excludes our liability for:

1. • Death or personal injury caused by our negligence;
   • Fraud or fraudulent misrepresentation;
   • Any liability that cannot be excluded or limited under Spanish or EU law.

Subject to the above, our liability for any claim relating to your order is limited to the amount you paid for the relevant product. We are not liable for indirect or consequential losses.

Patch-test recommendation: as with any cosmetic product, we recommend a patch test before first use, and discontinuing use if irritation occurs. If you have a specific skin condition or allergy, consult a dermatologist before use.

10. Complaints and Dispute Resolution

If you have a complaint, please contact us first at hola@jeelskincare.com - we aim to resolve issues directly and promptly.

If we cannot resolve a dispute, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

You may also bring proceedings before the courts of your own place of residence if you are an EU consumer, regardless of where JEEL is established, as required by EU consumer protection law.

11. Governing Law and Jurisdiction

These Terms are governed by Spanish law. If you are a consumer resident in the EU, this does not deprive you of the protections granted to you under the mandatory consumer-protection laws of your own country of residence, and you may bring claims before the courts of your own domicile.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. The version in effect at the time you place an order is the one that applies to that order. The "Last updated" date at the top of this page shows the latest revision.

13. Contact

Spanish Oak, S.L. Miguel Sel Gomez De La Cruz 24. Malaga 29018, SPAIN. Contact: hola@jeelskincare.com

For data protection matters, please see our Privacy Policy.

Shipping & Delivery - JEEL Skincare

Last updated: 26. Sept. 2026

How we ship

JEEL orders are fulfilled and shipped by our logistics and courier partners. We work hard to package and dispatch every order accurately and on time, but once your order is handed to our shipping partner, delivery timing, tracking, and day-to-day handling are managed under that carrier's own service terms.

Delivery times

1. • Orders are typically dispatched within 1 business days of purchase.
   • Estimated delivery: 5-9 business days, depending on your location and the carrier used.
   • These are estimates, not guarantees. Delays caused by the carrier, customs, weather, or circumstances outside our control are not within JEEL's direct control - but if something goes wrong, we're still the ones you should contact, and we'll work with our partner to sort it out.

Tracking

Once your order ships, you'll receive a tracking link by email. Tracking, delivery attempts, and pickup-point availability are provided directly by our courier partner and may vary depending on which one is used for your order.

Shipping costs

Orders in Spain and EU based on the shipping company rates what we display during checkout.

Lost, delayed, or damaged orders

If your order doesn't arrive, arrives damaged, or is significantly delayed, contact us at hola@jeelskincare.com with your order number. We remain responsible for making it right - whether that means a replacement, a refund, or chasing the carrier on your behalf. You should never need to deal with the shipping company directly.

International orders

If you're ordering from outside the EU, you're responsible for any customs duties, import taxes, or clearance fees charged by your country on arrival. These are set by your local customs authority, not by JEEL or our shipping partner.